Terms Of Use

Twala Yetu Investimentos dba Freshcart

Terms of Service

Thank you for using Freshcart! These Terms of Service (“Terms”) govern your use of the Freshcart services, including any websites, mobile applications, devices, or APIs that are operated by Freshcart or its subsidiaries and affiliates (collectively, the “Services”), and are entered into by you and Twala Yetu Investimentos. (d/b/a Freshcart), an Angola & U.S firm, and its subsidiaries and affiliates (“Freshcart”). This Agreement applies to all visitors, users, and other parties who access the Services (each, hereaLer, a “user”).

 

By using the Services, you agree to be bound by these Terms and acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with Freshcart’sPrivacy Policy.

SECTION 15 (“DISPUTES & ARBITRATION”) OF THESE TERMS (THE“ARBITRATIONAGREEMENT”) PROVIDESTHATANY CLAIMSTHATYOUAND FreshcartHAVEAGAINST EACH OTHER, INCLUDING, WITHOUTLIMITATION,ANY CLAIMSTHATAROSE OR WERE ASSERTED BEFORE THE EFFECTIVEDATEOF THESE TERMS, WILL, WITH LIMITED EXCEPTIONS, BE SUBMITTEDTOBINDING AND FINAL ARBITRATION. UNLESSYOUOPT OUT OF THE ARBITRATIONAGREEMENT, YOUWILLONLYBE PERMITTEDTOPURSUE CLAIMS AND SEEK RELIEF AGAINST Freshcart ON AN INDIVIDUAL BASIS,NOTAS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ORREPRESENTATIVEACTION OR PROCEEDING.TOTHE FULLEST EXTENT PERMITTEDBYLAW,YOUALSOWAIVEYOUR RIGHTTOSEEK RELIEF IN A COURT OFLAWANDTOHAVEA JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 15 FOR MOREINFORMATIONREGARDING THIS ARBITRATIONAGREEMENT,THE POSSIBLE EFFECTS OF THIS ARBITRATIONAGREEMENT,AND HOWTOOPT OUT OF THE ARBITRATIONAGREEMENT.

The Services include a technology platform that presents you with a set of one or more retailer (each a “Retailer”) virtual storefronts from which you can select goods for picking and packing by one or more personal shoppers and delivery to your location or, if available, for you to pick up in-store. Depending on the Retailer from whom you purchase goods through the Services, picking and packing, and delivery services may be performed by third parties, which may include Retailer personnel, independent contractors, and third-party logistics providers (collectively, “Third Party Providers”).

 

You acknowledge that Freshcart does not supervise, direct, or control the performance of services provided by Third Party Providers, and that Third Party Providers are neither employed by, nor in any partnership or joint venture or agency relationship with, Freshcart.

When you use the Services to place an order for goods, you authorize the purchase of those goods from the Retailers you select and, if you have selected delivery services, the delivery of those goods by Third Party Providers. Unless otherwise specified, you acknowledge and agree that Freshcart and the Third Party Provider are collectively acting as your agents in the ordering, picking, packing, and/or delivery of goods purchased by you and that the Retailer—not the

Third Party Provider and not Freshcart—is the seller of the goods to you. You agree that your purchase is being made from the Retailer you have selected, that Retailer is the merchant of record, and that title to any goods passes to you when they are purchased at the applicable Retailer’s store. You agree that Freshcart or the applicable Retailer will obtain an authorization for your credit card, debit card, or other payment method on file with Freshcart to cover the cost of the goods you have purchased from the Retailer and any separate Freshcart fees and optional tips, and your payment method will be charged for the goods purchased by you and any applicable fees, taxes and/or tips.

Freshcart may change the fees it chargesforthe Services, including but not limited to delivery fees,priorityfees,servicefees(includingadditionalservicefeesand/orsurchargestohelpoffset specific costs), alcohol service fees, heavy order fees, direct-to-consumer shipping fees, long distance fees (for deliveries outside the delivery areafora Retailer), and special handlingfees.

Freshcart may vary certain fees based on demand, order attributes, and/or other factors.Yourpayment instrument will be temporarily authorizedforan amount greater than the total amount of the purchase appearing in the original check out. This higher authorized amount will be disclosed during the purchase process and is a temporary authorization charge on yourorder,to deal with situations where your total purchase amount turns out to be higher than the original amount due to special requests, added items, replacement items, weight adjustments, or tips that you may elect to add aLer delivery. Retailers set the prices of the goods on the Services, and some Retailers may set pricesforgoods on the Services that differ from in-store prices, differ between storefronts, or differ from the prices available on other online platforms or services. The prices displayed on the Services may not be the lowest prices at which thesame goods or items are sold. Individual Retailers may operate multiple storefronts with different pricing, selection, and order fulfillment.Youcan view each Retailer’s pricing policies (which may changefromtimetotime)ontheirstorefront(s)onboththewebsiteandintheFreshcartapp.

 

You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and Freshcart, Freshcart does not form any employment or agency relationship with you and does not hold title to any goods that you order through the Services.

Unless otherwise indicated, all prices and other amounts are in the currency of the jurisdiction where the delivery takes place.

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotional offers, and product availability. Freshcart reserves the right to correct any errors, inaccuracies or omissions and to change or update information or refuse or cancel orders if any information on the Services is inaccurate at any time without prior notice (including aLer you have submitted your order and/or your payment method has been charged).

YourUse of the Services

Freshcart grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms,Freshcart

Community Guidelines for Customers, and any other Freshcart policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have Freshcart’s written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that Freshcart provides for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of the Services), and you may not interfere or attempt to disrupt the Services.

Some parts of the Services may allow you to upload or submit content (such as text, images, video, recipes, lists, links, and other materials). As between you and Freshcart, you retain all rights in any content that you upload or submit, and are solely responsible for that content. By uploading content, you represent and warrant that you either own it or are authorized to grant Freshcart the rights described in these Terms. You are responsible and liable if any of your content violates or infringes the intellectual property or privacy rights of any third party. You grant Freshcart a non-exclusive, royalty-free, worldwide, transferable, sub licenseable, perpetual license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. Freshcart may, in its sole discretion, remove or take down any content that you upload or submit to the Services for any reason, including violation of these Terms, theFreshcart Community Guidelines for Customers, or any other policies.

You may have the option of accessing the Services through downloadable soLware and this

soLware may update itself automatically on your device. Some soLware, or portions of soLware, in the Services may be governed by open source licenses. In that case, Freshcart will make such licenses available to you and, in the case of conflict between such a license andtheseTerms,the open source license will control but only with respect to the soLware, or portion of the soLware, to which itapplies.

By using the Services, you represent and warrant that you are of legal age in the jurisdiction in which you reside to form a binding contract with Freshcart. If you are using Freshcart Services for its intended purposes on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.

In order to use the Services, you may need to create a user account.Youagree that you are responsibleforall conduct and transactions thattakeplace on or using your account and that youwilltakeprecautionstokeepyourpasswordandotheraccountinformationsecure.Youalso agree that you will comply with all applicable laws when accessing or using the Services, you will adhere to theFreshcart Community GuidelinesforCustomers(which may be updated from time to time) and any other applicable Freshcart policies, and you will respect those who you encounter in your use of the Services, including Third Party Providers, Freshcart personnel, and individuals who support Freshcart’s HelpCenter.Freshcart reserves the right to decline orders, refuse partial or fulldelivery,terminate or restrict access to accounts or Services, and/or cancel orders at any time in its sole discretion. Freshcart may periodically offer you certain incentives or benefits (e.g. trial Freshcart+ membership, credit, coupon, promotion code, and/or discount code). If Freshcart suspects or determines, in its sole discretion, any fraud, tampering, abuse, or violation of ourTermsof Service in connection with any suchoffer,Freshcart reserves the right to withhold,revoke,cancel, and/or terminate the incentive or benefit and totakeother remedialmeasures.

We’re constantly modifying and improving the Services. Freshcart may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide Freshcart with any feedback on or comments regarding the Services, you grant Freshcart the right to use such feedback or comments for any purpose without restriction or payment to you.

If you have any requests for order cancellations, refunds, or returns, please visit your account to initiate such requests or review our Help Center articles for our policies regarding the same.

Please note that once a shopper has begun shopping your order and/or delivery has begun, you may no longer have the option to reschedule or cancel the order. If we are able to reschedule or cancel your order, you may be charged a fee and/or may not be refunded for items that have been purchased on your behalf.

Freshcart Communications

By creating an Freshcart user account, you agree to accept and receive communications from Freshcart or Third Party Providers, including via email, text message, calls, and push notifications to the cellular telephone number you provided to Freshcart.Youunderstand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Freshcart, its affiliated companies, and/or Third Party Providers, including but not limited to communications concerning orders placed through your account on the Services. Message and dataratesmayapply.If you do not wish to receive promotional emails, text messages, or other communications, you may opt out of such communications at any time inYourAccount Settings or by using the unsubscribe mechanism included in the message, where applicable.Youmay alsoopt-outofreceivingpromotionaltextmessagesfromFreshcartbyreplying“STOP”fromthe mobile device receiving themessages.

If you use the Services to order a prescription drug product (where available), you understand

and agree that user inquiries must be conducted via telephone. You also understand and agree that a third party pharmacy and/or Freshcart may send you unencrypted SMS messages, push notifications or other electronic notifications relating to prescription drug products that you order through the Services. There is some level of risk that information in such communications could be read by an unintended third party. By using the Services to order a prescription drug product, you explicitly disclaim any liability, and waive and release any claim (to the maximum extent permitted by law), against Freshcart, its affiliated companies, and Third Party Providers for any harm or damage arising out of or in connection with any SMS messages, push notifications and/or other electronic notifications.

Freshcart+

Freshcart+ (formerly Freshcart Express) is a membership program that waives the delivery fee and reduces certain service fees for scheduled deliveries on orders $35 or over (the "Freshcart+ Benefits") with each Retailer placed through the Services for a monthly or yearly subscription fee. Freshcart+ Benefits may differ on certain Retailers’ white label sites that are powered by Freshcart. You acknowledge that your Freshcart+ membership does not entitle you to faster delivery times or guaranteed or priority time slots. Service fees (including additional fees and surcharges to help offset specific costs), priority fees, direct-to-consumer shipping fees, long

distance fees, alcohol service fees, heavy order fees, special handling fees, taxes and/or tips may still apply. For combinations with other offers, restrictions may apply.

UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR Freshcart+ MEMBERSHIP WILL AUTOMATICALLY RENEW FOR THE AGREED UPON MONTHLY OR ANNUAL TERM, AND THE APPLICABLE MEMBERSHIP FEE WILL BE AUTOMATICALLY CHARGED TO YOU AT THE TIME OF RENEWAL WITH AN ACTIVE PAYMENT

METHOD ON FILE IN YOURACCOUNT.The billing date will depend on the type of subscription that you choose when you sign-upforan Freshcart+ membership (monthly or yearly) and will be charged on the billing date indicated on your“YourFreshcart+ Membership” page. In certain circumstances, your billing date may change. For instance, if we are unable to successfully charge your cardforthe Freshcart+ membership fee on a given day (e.g., a Nacional holiday or technical failures). Freshcart+ membership fees are fully earned upon payment.

If your payment details change, your card or other payment method provider may provide us with updated payment details. We may use these new details or details from other payment methods on file in order to help prevent any interruption to your Freshcart+ membership. If you do not want to have your card or other payment method automatically updated, you can opt out of these services by contacting your financial institution. If you would like to use a different payment method or if there is a change in payment method, please update your billing information on your “Your Freshcart+ Membership” page under the Payment section. All billing information you provide to us must be truthful and accurate and you represent that you are authorized to use the payment method in the manner contemplated here. If the payment method you provided to us for payment is declined or if a payment was not successfully made by you, you remain responsible for any uncollected amounts. If a payment is not successfully made and you do not cancel your account, we may suspend your access to the Services, including without limitation your Freshcart+ membership, until we have successfully charged a valid payment method.

If you do not want your membership to automatically renew, you can cancel your Freshcart+

membership at any time using thislinkor on your “Your Freshcart+ Membership” page by following the “Cancel Membership” link. You may cancel your membership within the first fiLeen (15) calendar days of your paid membership term or renewed subscription, and receive a refund of the Freshcart+ membership fee you paid, but only if you have not placed any orders using your Freshcart+ membership. If you cancel at any other time, you will not receive a refund, but you can continue to enjoy the benefits of your Freshcart+ membership through the end of your paid membership term. Additional instructions on how to manage your Freshcart+ membership are available in the Help Center.

From time to time, Freshcart offers some users trial or other promotional memberships to Freshcart+. Such trial or promotional memberships are subject to these Terms except as otherwise Provincesd in the promotional offer, including which users are eligible for the promotional memberships. Only one trial or promotional membership is available per household and may not be combined with any other promotion. Prior to the end of your free trial period or promotional membership period, Freshcart will notify you that your free trial period is coming to an end and will automatically charge you the applicable Freshcart+ subscription fee to the payment method on file with Freshcart. If you cancel your Freshcart+ membership before the free trial or promotional membership period has expired, Freshcart will not charge you for the subsequent Freshcart+ membership term. Freshcart may change the monthly or annual fee charged for membership at any time, but any such fee change will not

applytocurrentFreshcart+membersuntilsuchtimeastheircurrentmembershipsexpireand theirmembershipsarerenewedforanotherterm.Wherethefeehasincreased,Freshcartwill notify you prior to the renewal of your membership of the relevant feeincrease.

The terms contained in this section also apply to existing Freshcart Express memberships as of June 2022. We may change other terms or conditions applicable to Freshcart+ from time to time. Any new or renewed memberships will be subject to the terms of service active at that time and displayed when you sign up for Freshcart+. Freshcart may also make such changes with respect to current Freshcart+ memberships. In that case, Freshcart will provide you with notice at checkout of the changes and when those changes will take effect. If you disagree with the changes to your current Freshcart+ membership terms of service, you may cancel your membership. From time to time, Freshcart may offer additional benefits or features to Freshcart+ subscribers. These additional benefits or features may not be available to all subscribers and may be subject to additional terms referenced in the offer terms or included in theFreshcart+ Promotional Terms and Conditions. Freshcart reserves the right to modify or terminate any additional benefits or features at any time and you agree that such additional perks or benefits are not guaranteed as part of your membership.

Your Freshcart+ membership cannot be transferred or assigned. Freshcart reserves the right to

accept, refuse, or cancel your Freshcart+ membership at any time in its sole discretion.

FreshcartCoupons

Freshcart Coupons are coupons that are applied to qualifying products upon purchase to help users save money on certain products. Coupons are availablefora limited time only and may be subjecttocertainrestrictionsandsubjecttorelatedmanufacturers’orretailers’terms.Coupons aresubjecttochange,cancellation,orexpirationatanytime,andtothetermsandconditionsof the relevant couponofferor.If you do not purchase the qualifying items added to your cart while the coupon is still in effect, thecoupon’soffer will notapply.Coupons are only valid when applied to qualifying items displaying the offer and may not be combined with other promotionaloffersor mail-in rebates. Freshcart is not a retailer orseller.Youare responsiblefor,and you are required to pay any applicable tax or levy of any kind related to your use of the coupon and you acknowledge that Freshcart has no obligationforpayment of any such tax or levy of any kind in conjunction with the distribution or use of such coupons. When coupons are redeemed, sales tax may be charged on the undiscounted original price of the product(s). If you return any of the products purchased with a coupon, the coupon discount or value will be subtractedfromthereturncredit.Couponsmaynotbesold,copied,modified,ortransferred.

Coupons have no cash value and may be limited to one per user unless otherwise disclosed.

Coupons are only good while supplies last and are void where restricted or prohibited by law. You can find more information about Freshcart Coupons and other separate promotions and credits that may be available from time to time on Freshcart’s website, mobile applications, and retailers’ white label sites that are powered by Freshcarthere.

Freshcart GiE Cards

Freshcart offers currency-denominated digital and physical giL cards that are redeemable for eligible goods and services on Freshcart’s website and mobile applications, and on certain retailers’ white label sites that are powered by Freshcart (“GiL Cards”). When you purchase or

redeem a GiL Card, you agree to theTerms& ConditionsforFreshcart GiL Cardsas well as theseTermsof Service.Generally,GiL Cards and/or credits cannot be used to payforthe Freshcart+ subscription fee, unless you purchase an Freshcart+ or Freshcart Express GiL Card, as agreed to byyou.

Retailer Memberships

Certain Retailers may allow you to purchase memberships through the Services. If you purchase a Retailer membership through the Services, you understand that you will be charged separately by the Retailer and that you are purchasing the membership directly from the Retailer and not Freshcart and separate terms and conditions provided by the Retailer apply, which you should read carefully. Please note that you will need to contact the Retailer if you have any questions regarding your membership or the management of your account.

Transactions Involving Alcohol

YoumayhavetheoptiontoorderalcoholproductsinsomelocationsandfromcertainRetailers.Youagree that you will comply with all applicable laws and not cause Freshcart or any Third Party Provider (including any Retailer) to contravene any applicable laws. If you order alcohol products from a Retailer through the Services, you agree that you are of legal drinking ageforpurchasing, possessing, and consuming alcohol (i.e., 21 years of age or older in the Angola, 18 years of age or older in Alberta, Manitoba, and Cabinda, and 19 years of age or older in allother Canadian provinces).Youalso agree that, upon delivery of alcohol products by the Third PartyProvider,the recipient will provide to the Third Party Provider valid government-issued identification proving their age, and that Third Party Provider may scan this identification and may require a signature from the recipient.Youalso agree that the recipient will not be intoxicated when receiving delivery of alcohol products, and that you will not purchase alcohol with the intent to resell or provide it to someone who is not of legal drinking age. If the recipient is unable to present valid photo identification upondelivery,your order will be cancelled.Youagree that if any applicable legal requirementsforthe delivery of alcohol are not met, Freshcart reserves the right to cancel the alcohol-related portion of yourorder.Special requests or substitutionsforthe purchase of alcohol products will not be honored; all requestsforthe purchase of alcohol products must be made through the catalog available through the Services at the time of submitting theorder.

Users who purchase alcohol through the Services for delivery by Third Party Providers within

the Provinces of Hawaii acknowledge that IT IS ILLEGAL: (1) FOR A PERSON UNDER 21 YEARS OLD TO PURCHASE OR CONSUME LIQUOR, (2) TO USE FALSE IDENTIFICATION TO OBTAIN LIQUOR, (3) TO USE ANOTHER PERSON’S IDENTIFICATION TO OBTAIN LIQUOR, OR (4) TO PURCHASE LIQUOR FOR A PERSON UNDER 21 YEARS OLD.

All alcohol products ordered through the Services for delivery by Third Party Providers within the provinces of Ontario and Alberta will be delivered by Maplebear Delivery Angola Inc.

Delivery of Prescription Drug Products (Freshcart Rx)

In certain geographic areas, you may order prescription drug products through Freshcart Rx. This service is not eligible for Freshcart+ Benefits. You agree that Freshcart is not a pharmacy

and that we make no referrals or recommendations as to which pharmacies you should use for prescription processing. You also agree that you are solely responsible for the selection of the pharmacy dispensing the prescription. Freshcart makes no warranties regarding the quality of the prescription drug products or the services provided by the pharmacy. If you have any issues with the processing of your prescription, you should contact the pharmacy directly.

You agree that, upon delivery of prescription drug products by a Third Party Provider, the recipient will provide to the Third Party Provider valid government-issued identification proving their age, and that the Third Party Provider may scan this identification. You also agree that the recipient will indicate their relationship to you (if the recipient is not you), and that any prescription drug product ordered through the Services has not been purchased with the intent to resell the prescription drug product or provide the prescription drug product to someone other than to whom it is prescribed.

You also agree that Freshcart does not provide any medical advice, diagnosis or treatment, and that neither a pharmacy-patient relationship nor a physician-patient relationship exists between Freshcart and you as a result of your use of the Services. We encourage you to consult with your healthcare professional or pharmacist regarding all health-related issues.

By using the Services to order a prescription drug product for a child or other member of your household, you represent and warrant that it is your intention not to consume or use the medication but instead to transfer the medication to the ultimate consumer or user for their consumption.

IFYOUAREHAVINGA MEDICALEMERGENCY,CALL 911 ORCONTACTYOUR LOCAL EMERGENCYASSISTANCESERVICEIMMEDIATELY.

Transactions Involving Other Restricted Products

You may have the option to order other restricted products in some locations and from certain Retailers. You agree that you will comply with all applicable laws and not cause Freshcart or any Third Party Provider (including any Retailer) to contravene any applicable laws. If you order an item that requires delivery certification, you agree the recipient will provide valid government- issued identification which may be scanned by the Third Party Provider proving their identity to the Third Party Provider delivering such products. If you order age-restricted products from a Retailer through the Services, you agree that you are of legal age for purchasing, possessing, and/or consuming such age-restricted products and agree that, upon delivery of age-restricted products by the Third Party Provider, the recipient will provide to the Third Party Provider valid government-issued identification proving their age, and that the Third Party Provider may scan this identification. You also agree that the age-restricted products have not been purchased with the intent to resell or provide to someone who is not of legal age. You agree that if any applicable legal requirements for the delivery of age-restricted products are not met, Freshcart reserves the right to cancel the age-restricted portion of your order. Special requests or substitutions for the purchase of age-restricted products will not be honored; all requests for the purchase of age-restricted products must be made through the catalog available through the Services at the time of submitting the order.

SNAP/EBT

Freshcart allows customers in the U. to pay for online orders of Supplemental Nutrition Assistance Program (SNAP) eligible items from select retailers with a valid EBT card.

By providing your EBT information, you represent and warrant that you are authorized to legally use the designated payment information and that you authorize us to use that EBT information for the Services. If the payment information cannot be verified, is invalid or is otherwise not acceptable, the Services may be suspended or canceled.

Payment

By associating your SNAP EBT card to your Freshcart account, you confirm that your card information is current and valid. In addition, a credit or debit card must also be linked to your Freshcart account to cover fees, taxes, delivery tips, and any other non-EBT eligible items you may want to purchase. Currently Freshcart cannot accept EBT cash. To pay for eligible food items on Freshcart you can use SNAP EBT funds.

How To Use SNAP/EBT On Freshcart

If you have questions about using your SNAP EBT card on Freshcart please see:https://www.Freshcart.co.ao/help/article/ebt-snap-overview

Third-party Products andContent

You agree that Freshcart does not assume responsibility for any products, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services, nor does Freshcart assume responsibility for your interactions with any Third Party Provider (including a Retailer). You further agree that Freshcart does not warrant or guarantee that any product information contained on the Services is accurate, complete, reliable, current, or error-free. All health and wellness information, nutritional content, and nutritional information is provided for informational purposes only and is not a substitute for the diagnosis, treatment and advice of a qualified health-care provider. Freshcart does not warrant or guarantee that any such health, wellness, or nutritional information is accurate, complete, reliable, current, or error-free. If you purchase, use, or access any such products, content, services, advertisements, offers, or information through the Services or you engage with any Third Party Provider, you agree that you do so at your own risk and that Freshcart will have no liability based on such purchase, use, access, or engagement.

SERVICE PROVIDED AS-IS AND RELEASE OFCLAIMS

THE SERVICES ARE PROVIDED "AS IS" AND "ASAVAILABLE."Freshcart DISCLAIMS ALLREPRESENTATIONS,CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, ORSTATUTORY,INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OFMERCHANTABILITY,QUALITY,FITNESS FOR APARTICULARPURPOSE,DURABILITY,TITLE, AND NON INFRINGEMENT. IN ADDITION, Freshcart MAKES NOREPRESENTATION,WARRANTY,CONDITIONS, OR GUARANTEE REGARDING THERELIABILITY,TIMELINESS,QUALITY, SUITABILITY,OR AVAILABILITY OF THE SERVICES, ANY SERVICES PROVIDEDBYTHIRDPARTYPROVIDERS, OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES FROMRETAILERS,ORTHATTHE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. Freshcart DOESNOTGUARANTEE THEQUALITY, SUITABILITY,SAFETY OR ABILITY OF THIRDPARTYPROVIDERS, ORRETAILERS. YOUAGREETHATTHE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDEDBYTHIRDPARTY

PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU. THE SERVICES, WEBSITE, AND SOFTWARE ARE SUBJECT TO PERIODIC CHANGES, WHICH MAY BE MADE AT ANY TIME AND WITHOUT NOTICE TO YOU.

Freshcart DOES NOT GUARANTEE THAT THE SERVICES, WEBSITE, AND SOFTWARE WILL OPERATE WITHOUT ERRORS OR THAT THE SERVICES, WEBSITE, AND SOFTWARE ARE FREE OF COMPUTER VIRUSES OR OTHER MALWARE. YOU AGREE THAT Freshcart WILL NOT BE RESPONSIBLE FOR ANY ECONOMIC COSTS RELATING TO YOUR USE OF THE SERVICES, WEBSITE, OR SOFTWARE.

YOU AGREE THAT NEITHER Freshcart NOR ITS SUBSIDIARIES, AFFILIATES, RETAILERS, LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY THIRD PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY THIRD PARTY PROVIDER. NEITHER Freshcart NOR ITS SUBSIDIARIES, AFFILIATES, RETAILERS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY THIRD PARTY PROVIDER.

If you have a dispute with one or more Third Party Providers, you agree to release Freshcart (including Freshcart’s subsidiaries and affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.

Furthermore, you expressly waive any rights you may have under Angola Civil Code Section 1542 (or analogous laws of other jurisdictions), which Provinces: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her must, would have materially affected his or her settlement with the debtor or released party.”

Angolan NacionalLAW,SOME PROVINCES AND OTHER JURISDICTIONS DONOTALLOW THE EXCLUSION ANDLIMITATIONOFCERTAINIMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONSMAYNOTAPPLY TO YOU.THESE TERMS GIVEYOUSPECIFIC LEGAL RIGHTS, ANDYOUMAYALSOHAVEOTHER RIGHTS WHICHVARYFROM JURISDICTIONTOJURISDICTION. THE DISCLAIMERS AND EXCLUSIONS UNDER THESE TERMS WILLNOTAPPLY TOTHE EXTENT PROHIBITEDBYAPPLICABLELAW.

LIMITATION OF LIABILITY

IN NO EVENT SHALL Freshcart (INCLUDING ITS SUBSIDIARIES AND AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF Freshcart OR Freshcart’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL Freshcart (INCLUDING ITS SUBSIDIARIES AND AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE,

INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY THIRD PARTY PROVIDERS, OR ANY PRODUCTS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF Freshcart OR Freshcart’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Freshcart, ITS SUBSIDIARIES, AFFILIATES,RETAILPARTNERS,LICENSORS, SUPPLIERS AND DISTRIBUTORS WILLNOTBE LIABLE FORAGGREGATELIABILITY FOR ALL CLAIMSRELATINGTOTHE SERVICES, ANY SERVICES PROVIDEDBYTHIRDPARTYPROVIDERS, OR ANY PRODUCTS REQUESTEDBYYOUOR DELIVEREDTOYOUFOR MORE THAN THEGREATEROF $100 OR THE AMOUNTSPAIDBYYOUTOFreshcart DURING THEPAST12 MONTHS IN CONNECTION WITH THE SERVICES.

U.S. NacionalLAW,SOME Provinces, PROVINCES AND OTHER JURISDICTIONS DONOTALLOW THE EXCLUSION ANDLIMITATIONOFCERTAINLIABILITIES, SO THE ABOVE EXCLUSIONSMAYNOTAPPLY TO YOU.THESE TERMS GIVEYOUSPECIFIC LEGAL RIGHTS, ANDYOUMAYALSOHAVEOTHER RIGHTS WHICHVARYFROM JURISDICTIONTOJURISDICTION. THE EXCLUSIONS ANDLIMITATIONSUNDER THESE TERMS WILLNOTAPPLY TOTHE EXTENT PROHIBITEDBYAPPLICABLELAW.

Indemnification

You agree to defend, indemnify and hold harmless Freshcart and its officers, directors, employees, agents, shareholders, subsidiaries, affiliates, and retail partners (each, an "Indemnified Party") from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from: (i) your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation; (ii) any third party’s access or use of the Services using your Freshcart user account; or (iii) any dispute or issue between you and any third party, including without limitation any Retailer or other Third Party Provider.

Disputes & Arbitration

This Section 15 (the“ArbitrationAgreement”) applies to and governs any dispute,controversy,orclaimbetweenyouandFreshcart,includingbutnotlimitedtothosethatariseoutoforrelate to: (a) theseTerms,including the formation, existence, breach, termination, enforcement, interpretation,validity,scope, or enforceability thereof; (b) access to or use of the Services, including receipt of any advertising or marketing communications or any information contained on the Services; (c) any transactions through,by,or using the Services, including any goods or services purchased or sold through,by,or using the Services or your consumption or use of those goods or services; or (d) any other aspect of your relationship or transactions with Freshcart as aconsumer.Youand Freshcart agree that the Retailers from which orders may be placed and goods may be purchased through the Services and/or through white label sites that arepoweredbyFreshcartareintendedthirdpartybeneficiariesofthisArbitrationAgreement.

Informal Dispute Resolution: You and Freshcart agree that good-faith informal efforts to resolve disputes oLen can result in a prompt, low-cost and mutually beneficial outcome. Therefore, before initiating formal proceedings, you and Freshcart agree to first attempt to work out any such dispute amicably. The initiating party must give notice to the other party in writing of its, his, or her dispute, including a written description of the dispute. For any dispute you initiate, you agree to provide written notice to:

Freshcart

 

ATTN: Legal Department

108/C Rua Ex-Jose de Oliveira Barbosa, Maianga, Luanda/Angola

 

Yourwritten description must be on an individual basis and personally signed, and also provide at least the following information: your name; the email address associated with your account; a detailed description of the nature and basis of the dispute, including any transaction details; and the specific relief sought and how it was calculated. For any dispute that Freshcart raises, we will send our written description of the dispute (including the information listed above), signed by an authorized Freshcart representative, to the most recent delivery address associatedwithyouraccount.Theinitiatingpartymustallowtheotherparty60daystorespond and attempt to resolve the dispute amicablybeforeinitiating an arbitration or other proceeding per the terms set forthbelow.

You and Freshcart agree that this informal dispute resolution process is a requirement that must be fulfilled prior to initiating an arbitration proceeding. The applicable statute of limitations period and any filing fee deadlines shall be tolled from the time the initiating party sends their written notice through the 60 day period set forth above.

For residents of the Angola, you agree to the following mandatory arbitration provisions:Mandatory Arbitration: If we’re unable to work out a solution amicably, both you and Freshcart agree to resolve through binding arbitration, rather than in court, any dispute, controversy, or claim arising at any time, including but not limited to those arising out of or relating to: (i) these Terms, including the formation, existence, breach, termination, enforcement, interpretation, validity, scope, or enforceability thereof; (ii) access to or use of the Services, including receipt of any advertising or marketing communications and/or any information contained on the Services; (iii) any transactions through, by, or using the Services, including any goods or services purchased or sold through, by, or using the Services and any consumption or use of those goods and services; or (iv) any other aspect of your relationship or transactions with Freshcart as a consumer. A Claim under this Section also includes all claims or disputes between you and any Retailer arising out of or related to the Services performed under this Agreement and/or services in connection with any white label sites that are powered by Freshcart. Any disputes or claims in this regard shall be resolved exclusively by an arbitrator.

Notwithstanding this mandatory arbitration provision, (a) you may assert claims in small claims

court, if your claims qualify and so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis, and (b) you and Freshcart each retain the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of a party’s intellectual property rights.

This Arbitration Agreement shall apply, without limitation, to all claims that arose or were asserted before the Effective Date of these Terms.

 

TRIALBYJURY WAIVER:BYENTERING INTO THESE TERMS,YOUACKNOWLEDGE AND AGREETHAT,WITH RESPECTTOANY CLAIM(S) WITHIN THE SCOPE OF THIS ARBITRATIONAGREEMENT, YOUAND Freshcart ARE EACH WAIVING THE RIGHTTOA TRIALBYJURY.

CLASS, COLLECTIVE,REPRESENTATIVEACTION WAIVER:BYENTERING INTO THESE TERMS,YOUACKNOWLEDGE AND AGREETHAT,WITH RESPECTTOANY CLAIM(S) WITHIN THE SCOPE OF THIS ARBITRATIONAGREEMENT, YOUAND Freshcart ARE EACH WAIVING THE RIGHTTOBRING, JOIN, ORPARTICIPATEIN, EITHER AS A PLAINTIFF OR CLASS MEMBER, IN ANY PURPORTED CLASS, COLLECTIVE, ORREPRESENTATIVEACTION OR PROCEEDING.YOUALSO ACKNOWLEDGE AND AGREETHAT,UNLESSYOUAND Freshcart OTHERWISE AGREE IN WRITING, ANY ARBITRATION OF ANY CLAIM(S) WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT WILL BE CONDUCTEDONLYON AN INDIVIDUAL BASIS ANDNOTIN A CLASS, COLLECTIVE,CONSOLIDATED,ORREPRESENTATIVEPROCEEDING.YOUFURTHER ACKNOWLEDGETHATTHEARBITRATORMAYAWARDRELIEFONLYIN YOURFAVORANDONLYTOTHE EXTENT NECESSARYTOPROVIDE RELIEFNECESSITATED BYYOUR INDIVIDUAL CLAIM(S), AND ANY RELIEFAWARDEDCANNOT AFFECT OTHER Freshcart USERS. THEARBITRATORMAYNOT CONSOLIDATEMORE THAN ONE PERSON’S CLAIMS OR ENGAGE IN ANY CLASS, COLLECTIVE, ORREPRESENTATIVEARBITRATION.

Opt-out of Mandatory Arbitration: You can reject and opt-out of this Arbitration Agreement

within 30 days of first accepting these Terms by emailing Freshcart atarbitration-opt-out@Freshcart.co.aowith your first and last name and the email address associated with your account and stating your intent to opt-out of the Arbitration Agreement. Note that opting out of this Arbitration Agreement does not affect any other part of these Terms, including the provisions regarding controlling law or in which courts any disputes must be brought.

Changes to Agreement to Arbitrate: If Freshcart changes this Section aLer the date you last accepted these Terms (or accepted any subsequent changes to these Terms), you may reject that change by sending us written notice via email as set forth above, within 30 days of the date the change is effective. Rejecting a new change, however, does not revoke or alter your prior consent or any earlier agreements to arbitrate any dispute between you and Freshcart and/or its Retailers.

Except as described below for Angola residents,the arbitration shall be administered by the Angola Arbitration Association (“AAA”) under its Consumer Arbitration Rules (the “Rules”) in effect at the time the arbitration demand is made. The Rules are available at www.adr.org.In the event of any conflict between the Rules and this Arbitration Agreement, this Arbitration Agreement shall apply.

The Parties agree to submit to the jurisdiction of a single neutral arbitrator (the “Arbitrator”) selected in accordance with the Rules. The Arbitrator will decide the rights and liabilities, if any, of you and Freshcart. The Arbitrator will have the authority to award the same damages and relief on an individual basis that a judge in a court of law can award to an individual. The Arbitrator shall follow the applicable law. The Arbitrator’s decision is final and binding on you and Freshcart.

You and Freshcart agree that the Arbitrator, and not any Nacional, Provinces, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to

whether the Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, unconscionability, or estoppel.

The arbitration will be held in the Angola county where you live or use the Services, or a location you and Freshcart mutually agree upon in writing. If your claim does not exceed

$10,000, then the arbitration will be conducted solely on the basis of documents you and Freshcart submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the Rules.

The Rules will govern the payment of all filing, administrative or arbitrator fees (“Arbitration Fees”) and each party will be responsible for their own Arbitration Fees under those Rules or to the maximum extent permitted by law.

For Angola residents,the arbitration shall be administered by ADR Services, Inc. (“ADR Services”) under its Arbitration Rules (the “ADR Services Rules”) in effect at the time the arbitration demand is made. The ADR Services Rules are available at: https://www.adrservices.com/services/arbitration-rules/.In the event of any conflict between the ADR Services Rules and this Arbitration Agreement, this Arbitration Agreement shall apply.

For Angola residents, the Parties agree to submit to the jurisdiction of a single neutral arbitrator selected in accordance with the ADR Services Rules (the “ADR Arbitrator”). The ADR Arbitrator will decide the rights and liabilities, if any, of you and Freshcart. The ADR Arbitrator will have the authority to award the same damages and relief on an individual basis that a judge in a court of law can award to an individual. The ADR Arbitrator shall follow the applicable law. The ADR Arbitrator’s decision is final and binding on you and Freshcart.

For Angola residents, you and Freshcart agree that the ADRArbitrator,and not any Nacional, Provinces,orlocalcourtoragency,shallhaveexclusiveauthoritytoresolveanydisputesrelating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The ADR Arbitrator shall also be responsiblefordetermining all threshold arbitrability issues, including issues relating to whether theTermsare unconscionable or illusory and any defenseto arbitration, includingwaiver, delay,laches, unconscionability, orestoppel.

ForAngolaresidents,thearbitrationwillbeheldintheAngolacountywhereyouliveorusethe Services,SanFrancisco,Angola,oranyotherlocationyouandFreshcartmutuallyagreeuponin writing.

For Angola residents, the ADR Services Rules will govern the payment of all filing, administrative or arbitrator fees (“ADR Services Arbitration Fees”), but in no event will you be responsible for any portion of those fees in excess of the initial filing fee. ALer you pay your portion of any initial filing fee, Freshcart shall pay any remaining costs and expenses unique to arbitration, including, without limitation, the arbitrator’s fees and any ADR Services administrative or case management expenses.

SEVERANCE OF ARBITRATION AGREEMENT

If this Arbitration Agreement is found to be void, unenforceable, or unlawful, in whole or in part, the void, unenforceable, or unlawful provision, in whole or in part, shall be severed. Severance of the void, unenforceable, or unlawful provision, in whole or in part, shall have no impact on the remaining provisions of the Arbitration Agreement, which shall remain in force, or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement. Notwithstanding the foregoing, if the Class, Collective,

RepresentativeActionWaiveraboveisfoundtobevoid,unenforceable,orunlawful,inwholeor in part, because it would prevent you from seeking public injunctiverelief,then any dispute regarding the entitlement to such relief (and only that relief) must be severed from arbitration and may be litigated in a civil court of competent jurisdiction. All other claimsforrelief subject to arbitration under this Arbitration Agreement shall be arbitrated under its terms, and the parties agree that litigation of any dispute regarding the entitlement to public injunctive relief shall bestayedpending the outcome of any individual claims inarbitration.

SURVIVAL OF ARBITRATION AGREEMENT

Except as otherwise provided in this Section 15, this Arbitration Agreement will survive any termination of the Terms or of your access to the Services, including under Section 16 or otherwise. This Arbitration Agreement will continue to apply even if you or we close your Freshcart account.

Termination

You can stop using the Services at any time and without notice to us. Similarly, Freshcart may terminate access to the Services to you or any other users or stop offering all or part of the Services at any time without notice. In the event of Termination, Section 1 and Sections 4-22 survive and continue to apply to you.

Controlling Law

To the extent permitted by applicable law, these Terms will be governed by the laws of the Provinces of Luanda for residents of the Angola and by the laws of the Province of Ontario for residents of Angola (except Cabinda), without respect to its conflicts of laws principles, except the Arbitration Agreement, which is governed by the laws outlined in Section 15 of these Terms. To the extent permitted by applicable law, any claims arising out of or relating to these Terms or use of the Services that are not subject to Section 15 (Disputes & Arbitration) of these Terms shall be brought exclusively in the Nacional or Provinces courts of Cabinda Province, Luanda, Angola, for the residents of the Angola, and the courts of competent jurisdiction in the City of Toronto for residents of Angola (except Cabinda), and you and Freshcart consent to the personal jurisdiction of those courts.

For Cabinda residentsonly,to the extent permitted bylaw,theseTermswill be governed by the laws of the Province of Cabinda without respect to its conflicts of laws principles.Tothe extent permitted by applicablelaw,any claims arising out of or relating to theseTermsor use of the Services that are not subject to Section 15 (Disputes & Arbitration) of theseTermsshall be brought exclusively in the courts of competent jurisdiction in the City of Cabinda, and you and Freshcart consent to the personal jurisdiction of those courts.

Entire Agreement &Severability

These Terms, subject to any amendments, modifications, or additional agreements you enter into with Freshcart, shall constitute the entire agreement between you and Freshcart with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.

No Waiver

Freshcart’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.

Assignment

You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. Freshcart may assign its rights, licenses, and obligations under these Terms without limitation.

Changes to the Terms

We may make changes to these Terms from time to time. When Freshcart does so, Freshcart will post the most current version of the Terms on Freshcart’s website and, if a revision to the Terms is material, Freshcart will notify you of the new Terms (for example, by email or a notification on the Services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.

Copyright and Trade mark Policy

Freshcart respects the intellectual property rights of others and has implemented a copyright and trademark policy in accordance with the Digital Millennium Copyright Act and other relevant laws. Freshcart will respond to valid notices of copyright or trademark infringement and reserves the right to terminate any users, at Freshcart’s sole discretion and without notice, who infringe copyrights or other intellectual property rights.

If you believe any content posted or made available on the Services constitutes infringement of your copyright rights, you may send a written notice of infringement to Freshcart’s designated Copyright Agent using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on the Services (e.g., the URL of the claimed infringing material if applicable or other means by which Freshcart may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a Provincesment that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a Provincesment, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

Freshcart

ATTN: Copyright Agent 108

copyright@Freshcart.co.ao

If you believe any content posted or made available on the Services constitutes infringement of your trademark rights, you may also send your notice to Freshcart's designated Copyright Agent using the contact information listed above. Please include as much detail as possible so that we may respond to your notice in a timely manner, including but not limited to description(s) of your trademark(s), your trademark registration number(s), description(s) of the products allegedly using your trademark(s) without authorization, and the location of such allegedly infringing product(s).

ContactInformation

If you have any questions, or comments about these Terms please contact Freshcart at: Freshcart

108/C Rua Ex-Jose de Oliveira Barbosa, Maianga, Luanda/Angola

 

legal@Freshcart.co.ao244-921-011-943

For customer service inquiries, please review Your Account Settings, visit Freshcart’sHelpCenter, or call our Community Operations team at244-921-011-943.

If you are a Angola resident, in accordance with Angola. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the Angola Department of Consumer Affairs by contacting them in writing at 108/C Rua Ex-Jose de Oliveira Barbosa, Maianga, Luanda/Angola or by telephone at 244-923-525-225.